ROLE SUMMARY
The General Manager (GM) provides overarching strategic leadership and operational oversight to five core functional units: Human Resources (HR), Administration (Admin), Finance, Facility Management, and the Store. The GM ensures these units operate cohesively, efficiently, and in alignment with the organisation’s mission, vision, and strategic objectives. As the principal link between executive leadership and departmental operations, the GM is accountable for organisational performance, resource optimisation, policy compliance, and the cultivation of a high-performance, inclusive workplace culture.
KEY REPOSNIBILITIES
1. Strategic Leadership & Planning
- Develop, communicate, and execute the organisation’s strategic plan across all five functional units.
- Translate the Executive Chairman’s directives into operational goals, targets, and timelines.
- Lead annual business planning cycles including goal-setting, budgeting, and performance benchmarking.
- Monitor macro-environmental trends and adjust organisational strategies accordingly.
- Champion change management initiatives and drive continuous improvement across all units.
2. Human Resources (HR) Oversight
- Provide strategic direction on talent acquisition, workforce planning, and succession planning.
- Oversee performance management frameworks, ensuring consistent and fair evaluations across all units.
- Champion employee engagement, well-being, and a positive organisational culture.
- Review and approve HR policies, compensation structures, and employee development programmes.
- Ensure full compliance with applicable labour laws, employment regulations, and internal HR policies.
3. Administration (Admin) Oversight
- Oversee the delivery of efficient administrative support services to all functional units.
- Ensure streamlined internal communication systems, document management, and record-keeping practices.
- Approve administrative policies, procedures, and process improvement initiatives.
- Monitor administrative expenditure and ensure value-for-money across support services.
- Supervise the Admin Manager in maintaining organisational compliance with statutory requirements.
4. Finance Oversight
- Provide strategic guidance on financial planning, budgeting, forecasting, and reporting.
- Review and approve annual budgets, financial statements, and capital expenditure proposals.
- Ensure robust internal financial controls, risk management frameworks, and audit readiness.
- Monitor financial performance against targets and implement corrective measures as needed.
- Ensure timely and accurate financial reporting to the Executive Chairman and statutory bodies.
5. Facility Management Oversight
- Oversee the maintenance, safety, and optimal utilisation of all organisational facilities and assets.
- Approve facility maintenance schedules, capital improvement projects, and vendor contracts.
- Ensure compliance with health, safety, and environmental (HSE) regulations across all premises.
- Drive cost-effective facility management strategies, including energy efficiency and space optimisation.
- Supervise the Facility Manager in managing service-level agreements with contractors and suppliers.
6. Store Management Oversight
- Provide strategic leadership to the Store unit to ensure optimal inventory control and supply chain efficiency.
- Review and approve procurement policies, inventory management systems, and stock control procedures.
- Ensure alignment between store operations and organisational financial and operational targets.
- Monitor key store performance indicators including stock turnover, wastage, and procurement costs.
- Approve and oversee vendor relationships, procurement agreements, and supply contracts.
7. Stakeholder Engagement & Representation
- Act as the primary organisational liaison with external stakeholders including regulators, partners, and key vendors.
- Represent the organisation at strategic forums, meetings, and industry events.
- Manage and nurture relationships with government agencies, funding bodies, and community stakeholders as applicable.
QUALIFICATIONS AND EXPERIENCE
Minimum Qualifications
- A Bachelor’s degree in Business Administration, Management, Finance, or a related field.
- A postgraduate qualification (MBA or equivalent) is strongly preferred.
- Professional certification in management, finance, HR, or a related discipline is an added advantage.
Experience
- Minimum of 8 years of progressive management experience, with at least 5 years in a senior leadership or general management role.
- Demonstrated experience overseeing multiple functional units, including HR, Admin, and/or Operations.
- Proven track record of strategic planning, budget management, and organisational performance improvement.
- Experience in stakeholder management and executive-level reporting is highly desirable.
WORKING CONDITIONS
This is a full-time, office-based role. Occasional travel may be required for stakeholder engagements, site visits, and strategic meetings.
