Job Summary:
The Strategy & Process Improvement Officer is responsible for identifying, analyzing, and implementing strategic and process improvements to optimize organizational performance. This role involves collaborating with various departments to streamline workflows, enhance efficiency, and support the achievement of strategic goals.
Key Responsibilities:
- Implement strategies to improve the efficiency and effectiveness of the organization’s business processes.
- Identify and analyze process bottlenecks and recommend solutions.
- Develop and maintain process maps, frameworks, communication models/procedures etc.
- Create awareness and provide training to staff on new/improved strategies, processes and systems of EZM and client companies.
- Monitor and track the implementation of process improvements.
- Create documents and briefing materials that clearly and succinctly communicate analysis results and recommendations to senior management and the executive team.
- Assist in the strategy development process with a customer-focused orientation, effective communication, and emphasis on relationship management.
- Employ strategic tools and frameworks, and a learning and evaluation approach to develop and assess options, ensure logical reasoning, and challenge assumptions.
- Support the strategy implementation planning process
- Support data analysis, including basic manipulation of quantitative and qualitative data and working with relevant officers to develop analytic insight on strategic and process performance.
Required Skills and Qualifications:
- 3 years proven experience in strategy development, process improvement, or related field
- Bachelor’s Degree in Economics / Sciences / Engineering, or any of the Business / Social Sciences / Management Sciences discipline.
- Competencies in governance and performance management.
- Forecasting and budgeting.
- Ability to handle goal setting, performance KPIs, performance measurement, quantitative and qualitative measurements.
