- Proficient in troubleshooting and providing support for various hardware components (desktops, laptops, printers, etc.) and software applications.
- Familiarity with different operating systems such as Windows, macOS, and Linux, and the ability to resolve issues related to these systems.
- Understanding of basic networking concepts, including TCP/IP, DNS, DHCP, and the ability to troubleshoot network-related issues.
- Ability to install, configure, and troubleshoot software applications, including productivity tools, antivirus programs, and business-specific software.
- Basic system administration skills, including user account management, permissions, and security settings.
- Awareness of IT security best practices and the ability to assist in maintaining a secure IT environment.
- Experience in providing remote support to end-users and troubleshooting issues through remote desktop tools.
- Excellent verbal and written communication skills to convey technical information to non-technical users.
- Strong problem-solving skills and the ability to analyze issues systematically to find effective solutions.
- Patience and empathy when dealing with end-users, especially those with limited technical knowledge.
- Ability to prioritize tasks, manage time effectively, and handle multiple support requests concurrently.
Education and Certification:
- A degree or diploma in information technology, computer science, or a related field.
Experience:
- Previous experience in a similar role or in providing IT support is required.
Job Category: ICT
Job Type: Full Time
Job Location: Kogi State
